Customer Success Manager

The Role:

  • As the Customer Success Manager for Europe you will be the clients advocate inside this organisation. You will be their main point of call for the good and the bad.

  • You’re role is to reduce churn and increase adoption within the organisation. This battle will be fought on several fronts.

  • Externally you will be training and helping users with the solution as well as speaking to C-level about their strategy on utilising the product to it fullest.

  • Internally you will be pushing bugs/glitches to the development team to fix as well as constantly speaking with the sales team about potential upsell and cross sell opportunities as you are still part of the sales team.

  • As the Customer Success Manager for London this is a European wide role and will involve travel once the new normal is just normal.

The Company:

  • Global AI vendor who have developed a solution to help Insurance & Financial companies be more competitive.

  • Series VC funded with over $25M

  • Global company with offices in the US, Europe & Middle East

The Ideal Candidate:

  • You will need to have worked for 5+ years as a Customer Success Manager for either a Fintech/Insurtech organisation.

  • You will have managed around 15-30 accounts and be used to the high volume of traffic that will come your way.

  • You will be comfortable dealing and selling to both C-Level down to user.

  • Ideally you will speak an additional language as if you’ve not realised this is a Europe wide position.

What You’ll Get:

  • Basic salary of £60,000-£75,000 + 20% OTE.

  • Pension, Private Healthcare and statutory holidays.

Process:

  • Following a consultative call with a Finlay James consultant this interview process will involve 5 completely remote stages.

Job code: 13773




Location London
Job Type Permanent
Salary £60000 - £75000
Reference 13773

The Role:

  • As the Customer Success Manager for Europe you will be the clients advocate inside this organisation. You will be their main point of call for the good and the bad.

  • You’re role is to reduce churn and increase adoption within the organisation. This battle will be fought on several fronts.

  • Externally you will be training and helping users with the solution as well as speaking to C-level about their strategy on utilising the product to it fullest.

  • Internally you will be pushing bugs/glitches to the development team to fix as well as constantly speaking with the sales team about potential upsell and cross sell opportunities as you are still part of the sales team.

  • As the Customer Success Manager for London this is a European wide role and will involve travel once the new normal is just normal.

The Company:

  • Global AI vendor who have developed a solution to help Insurance & Financial companies be more competitive.

  • Series VC funded with over $25M

  • Global company with offices in the US, Europe & Middle East

The Ideal Candidate:

  • You will need to have worked for 5+ years as a Customer Success Manager for either a Fintech/Insurtech organisation.

  • You will have managed around 15-30 accounts and be used to the high volume of traffic that will come your way.

  • You will be comfortable dealing and selling to both C-Level down to user.

  • Ideally you will speak an additional language as if you’ve not realised this is a Europe wide position.

What You’ll Get:

  • Basic salary of £60,000-£75,000 + 20% OTE.

  • Pension, Private Healthcare and statutory holidays.

Process:

  • Following a consultative call with a Finlay James consultant this interview process will involve 5 completely remote stages.

Job code: 13773