​ Customer Success Manager

The Role:

  • Build strong relationships with our clients to understand their needs and ensure their success with the companies enterprise software.

  • Serve as the main point of contact and liaison between clients and the rest of the team.

  • Empower customers to connect their goals and challenges with the solution.

  • Take ownership of new accounts and manage their onboarding.

  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.

  • Stay in touch with clients to ensure that they're realizing the full potential of the software.

  • Build, own, and execute client success and engagement plans.

  • Navigate client organizations to uncover additional product applications & opportunities for partnership.

  • Spearhead internal cross-functional improvement projects.

  • Represent voice of the customer and influence product development roadmap.

  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.

The Company:

  • Their software helps Fortune 500 / FTSE companies make sense of complex data.

  • Their investors are growth enabler who's goal is to scale them, they've funded $70M+.

  • They are expecting exponential headcount and revenue expansion.

  • Global offices and outstanding career prospects.

The Ideal Candidate:

  • 3+ years of proven customer success or account management experience with enterprise customers with responsibility for upsell, expansion and renewal.

  • Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management.

  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level.

  • Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).

  • Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars.

  • You're comfortable working with a global team and global customers, and you're adept at managing workloads across time zones.

  • Experience with business intelligence, data or analytics applications is a definite bonus.

  • Fluency in French or German would also be a big plus.

What You Get:

  • Basic salary - 90,000 - 150,000

Process:

  • Call with VP Sales

  • Call with VP Sales and wider sales leadership

  • Final Stage - Presentation

Job code: 13838

Location London
Job Type Permanent
Salary £90000 - £150000
Reference 13838

The Role:

  • Build strong relationships with our clients to understand their needs and ensure their success with the companies enterprise software.

  • Serve as the main point of contact and liaison between clients and the rest of the team.

  • Empower customers to connect their goals and challenges with the solution.

  • Take ownership of new accounts and manage their onboarding.

  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.

  • Stay in touch with clients to ensure that they're realizing the full potential of the software.

  • Build, own, and execute client success and engagement plans.

  • Navigate client organizations to uncover additional product applications & opportunities for partnership.

  • Spearhead internal cross-functional improvement projects.

  • Represent voice of the customer and influence product development roadmap.

  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.

The Company:

  • Their software helps Fortune 500 / FTSE companies make sense of complex data.

  • Their investors are growth enabler who's goal is to scale them, they've funded $70M+.

  • They are expecting exponential headcount and revenue expansion.

  • Global offices and outstanding career prospects.

The Ideal Candidate:

  • 3+ years of proven customer success or account management experience with enterprise customers with responsibility for upsell, expansion and renewal.

  • Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management.

  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level.

  • Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).

  • Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars.

  • You're comfortable working with a global team and global customers, and you're adept at managing workloads across time zones.

  • Experience with business intelligence, data or analytics applications is a definite bonus.

  • Fluency in French or German would also be a big plus.

What You Get:

  • Basic salary - 90,000 - 150,000

Process:

  • Call with VP Sales

  • Call with VP Sales and wider sales leadership

  • Final Stage - Presentation

Job code: 13838