Customer Success Manager

The Role:

Build strong relationships with our clients to understand their needs and ensure their success with the companies enterprise software.
Serve as the main point of contact and liaison between clients and the rest of the team.
Empower customers to connect their goals and challenges with the solution.
Take ownership of new accounts and manage their onboarding.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Stay in touch with clients to ensure that they're realizing the full potential of the software.
Build, own, and execute client success and engagement plans.
Navigate client organizations to uncover additional product applications & opportunities for partnership.
Spearhead internal cross-functional improvement projects.
Represent voice of the customer and influence product development roadmap.
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.

The Company:

Their software helps Fortune 500 / FTSE companies make sense of complex data.
Their investors are growth enabler who's goal is to scale them, they've funded $70M+.
They are expecting exponential headcount and revenue expansion.
Global offices and outstanding career prospects.

The Ideal Candidate:

3+ years of proven customer success or account management experience with enterprise customers with responsibility for upsell, expansion and renewal.
Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management.
Proven ability to collaborate and build strong relationships with customers especially at the Executive level.
Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars.
You're comfortable working with a global team and global customers, and you're adept at managing workloads across time zones.
Experience with business intelligence, data or analytics applications is a definite bonus.
Fluency in French or German would also be a big plus.

What You Get:

Process:

Job code: 13838

The Role:

Build strong relationships with our clients to understand their needs and ensure their success with the companies enterprise software.
Serve as the main point of contact and liaison between clients and the rest of the team.
Empower customers to connect their goals and challenges with the solution.
Take ownership of new accounts and manage their onboarding.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Stay in touch with clients to ensure that they're realizing the full potential of the software.
Build, own, and execute client success and engagement plans.
Navigate client organizations to uncover additional product applications & opportunities for partnership.
Spearhead internal cross-functional improvement projects.
Represent voice of the customer and influence product development roadmap.
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.

The Company:

Their software helps Fortune 500 / FTSE companies make sense of complex data.
Their investors are growth enabler who's goal is to scale them, they've funded $70M+.
They are expecting exponential headcount and revenue expansion.
Global offices and outstanding career prospects.

The Ideal Candidate:

3+ years of proven customer success or account management experience with enterprise customers with responsibility for upsell, expansion and renewal.
Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management.
Proven ability to collaborate and build strong relationships with customers especially at the Executive level.
Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars.
You're comfortable working with a global team and global customers, and you're adept at managing workloads across time zones.
Experience with business intelligence, data or analytics applications is a definite bonus.
Fluency in French or German would also be a big plus.

What You Get:

Process:

Job code: 13838

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