​Customer Success Manager

The Role:

  • You will develop a new team and take responsibility for its performance.

  • Provide guidance and mentoring to your team members on communicating, facilitating and presenting to customers or groups of customers.

  • Work to monthly team targets. Set individual targets of your team members and manage their performance based on hitting these targets.

  • You will be a customer advocate and will liaise with other departments to improve the customer experience by becoming the voice of the customer.

  • You will be maximising renewal rates, ensuring that our customer base understands our products, gains maximum benefit from them and is generally well disposed towards the company.

  • Interpret and analyse data to help us identify trends, understand customer behaviour and report these findings to senior management.

  • Design and drive Customer Success initiatives aimed at increasing renewal, reducing churn and maximizing the adoption of purchased technology/subscription services.

The Company:

  • The company is a leader in their segment of cyber security with a well established client base of household name companies built over 10+ years.

  • They have won multiple industry awards for the strength of their technology.

  • The recent large funding from a A+ private equity house is a statement of intent for their ambitions to grow further.

  • You will have the autonomy and ability to build the customer success team in your image.

The Ideal Candidate:

  • 2+ years in Customer Success leadership for a SaaS company - you need to have line managed other Customer Success team members.       

  • You should be highly analytical and use data to inform your decision making - also using this to feed back to customers and relevant company
    stakeholders.

  • Knowledge of embedding NPS is a big plus but not essential.

 What You Will Get:

  • Base Salary - €40,000 - €60,000

Process:

  • Hiring will take place over 2 stages conducted over MS Teams with the Head of Sales Operations and Sales Director.

Job code: 13750

Location County Galway
Job Type Permanent
Salary £40000 - £60000
Reference 13750 a

The Role:

  • You will develop a new team and take responsibility for its performance.

  • Provide guidance and mentoring to your team members on communicating, facilitating and presenting to customers or groups of customers.

  • Work to monthly team targets. Set individual targets of your team members and manage their performance based on hitting these targets.

  • You will be a customer advocate and will liaise with other departments to improve the customer experience by becoming the voice of the customer.

  • You will be maximising renewal rates, ensuring that our customer base understands our products, gains maximum benefit from them and is generally well disposed towards the company.

  • Interpret and analyse data to help us identify trends, understand customer behaviour and report these findings to senior management.

  • Design and drive Customer Success initiatives aimed at increasing renewal, reducing churn and maximizing the adoption of purchased technology/subscription services.

The Company:

  • The company is a leader in their segment of cyber security with a well established client base of household name companies built over 10+ years.

  • They have won multiple industry awards for the strength of their technology.

  • The recent large funding from a A+ private equity house is a statement of intent for their ambitions to grow further.

  • You will have the autonomy and ability to build the customer success team in your image.

The Ideal Candidate:

  • 2+ years in Customer Success leadership for a SaaS company - you need to have line managed other Customer Success team members.       

  • You should be highly analytical and use data to inform your decision making - also using this to feed back to customers and relevant company
    stakeholders.

  • Knowledge of embedding NPS is a big plus but not essential.

 What You Will Get:

  • Base Salary - €40,000 - €60,000

Process:

  • Hiring will take place over 2 stages conducted over MS Teams with the Head of Sales Operations and Sales Director.

Job code: 13750