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Customer Success Manager
The Role:
You will develop a new team and take responsibility for its performance.
Provide guidance and mentoring to your team members on communicating, facilitating and presenting to customers or groups of customers.
Work to monthly team targets. Set individual targets of your team members and manage their performance based on hitting these targets.
You will be a customer advocate and will liaise with other departments to improve the customer experience by becoming the voice of the customer.
You will be maximising renewal rates, ensuring that our customer base understands our products, gains maximum benefit from them and is generally well disposed towards the company.
Interpret and analyse data to help us identify trends, understand customer behaviour and report these findings to senior management.
Design and drive Customer Success initiatives aimed at increasing renewal, reducing churn and maximizing the adoption of purchased technology/subscription services.
The Company:
The company is a leader in their segment of cyber security with a well established client base of household name companies built over 10 years.
They have won multiple industry awards for the strength of their technology.
The recent large funding from a A+ private equity house is a statement of intent for their ambitions to grow further.
You will have the autonomy and ability to build the customer success team in your image.
The Ideal Candidate:
2+ years in Customer Success leadership for a SaaS company - you need to have line managed other Customer Success team members.
You should be highly analytical and use data to inform your decision making - also using this to feed back to customers and relevant company stakeholders.
Knowledge of embedding NPS is a big plus but not essential.
Process:
Hiring will take place over 2 stages conducted over MS Teams with the Head of Sales Operations and Sales Director.
Job code: 13750
| Location | County Galway |
| Job Type | Permanent |
| Salary | £40000 - £60000 |
| Reference | 13750 |
| Contact | Jonathan Basnett |
| Call | Jonathan |
| [email protected] |
The Role:
You will develop a new team and take responsibility for its performance.
Provide guidance and mentoring to your team members on communicating, facilitating and presenting to customers or groups of customers.
Work to monthly team targets. Set individual targets of your team members and manage their performance based on hitting these targets.
You will be a customer advocate and will liaise with other departments to improve the customer experience by becoming the voice of the customer.
You will be maximising renewal rates, ensuring that our customer base understands our products, gains maximum benefit from them and is generally well disposed towards the company.
Interpret and analyse data to help us identify trends, understand customer behaviour and report these findings to senior management.
Design and drive Customer Success initiatives aimed at increasing renewal, reducing churn and maximizing the adoption of purchased technology/subscription services.
The Company:
The company is a leader in their segment of cyber security with a well established client base of household name companies built over 10 years.
They have won multiple industry awards for the strength of their technology.
The recent large funding from a A+ private equity house is a statement of intent for their ambitions to grow further.
You will have the autonomy and ability to build the customer success team in your image.
The Ideal Candidate:
2+ years in Customer Success leadership for a SaaS company - you need to have line managed other Customer Success team members.
You should be highly analytical and use data to inform your decision making - also using this to feed back to customers and relevant company stakeholders.
Knowledge of embedding NPS is a big plus but not essential.
Process:
Hiring will take place over 2 stages conducted over MS Teams with the Head of Sales Operations and Sales Director.
Job code: 13750