​Strategic Customer Success Manager

This strategic role has been created due to exceptional organic growth within the Customer Success division. Your mission will be to expertly manage multiple C-level stakeholders within the organisation’s highest value accounts. Your objective is to drive consumption, adoption, retention, customer satisfaction and ultimately help the customers grow. Does that sound like you’re gig…?

 

The Role:

  • This is a home-based contract where you can work remotely anywhere in the UK.

  • The organisation offers unrivalled autonomy and trust to get the job done right

  • You will report directly to the VP of Customer Success but collaborate closely with a world class team of Account Managers and professional experts. 

  • You will own the client relationship managing an effective onboarding program, training users and promoting on high adoption of solutions to demonstrate ROI.

  • As a trusted advisor to your clients you will offer benchmarking data through NPS and CSAT surveys as well as sound advice as to how they can optimise their usage.

 

The Company:

  • A fast growing, venture-backed technology start-up in the EdTech space. Growth emanating from organic market share increases and a recent round of funding.

  • They offer industry leading digital learning solutions for large corporates and well-established education clients

  • Experiencing incredible and consistent quarterly growth figures across the UK and US sales teams 100% MoM stats!

  • Fantastic employee value proposition with genuine values and ethics being adopted by this fantastic group of likeminded people.

  • Established client base including; Hootsuite, Telefonica, Google, Oxford University, UKAS

  • They offer winning recipe of autonomy, collaboration and support to help you achieve

 

The Ideal Candidate:

  • Minimum of 2 years Customer Success experience required within a SaaS environment with an in-depth understanding of customer advocacy / engagement. 

  • You are will have experience working with multiple C-level stakeholders to cultivate lifelong relationships where you’re recognized as a trusted advisor.

  • You will need a demonstratable track record of increasing customer satisfaction, retention and aiding in the expansion of strategic accounts.

  • You have strong communication skills and a desire to work cross functionally as part of a world class team who deliver exceptional service.

 

What You’ll Get:

  • Competitive base salary package dependant on experience £35,000-£45,000

  • 35 days paid time off per annum

  • Enrolment in Pension scheme 35 days PTO

  • Professional development budget

 

Process:

2 stage remote interview process:

  • 1st stage – zoom video interview with the VP Customer Success

  • 2nd stage – zoom video interview and Presentation with the VP Customer Success

 

Job code: 14275

Location United Kingdom
Job Type Permanent
Salary £35000 - £45000
Reference 14275

This strategic role has been created due to exceptional organic growth within the Customer Success division. Your mission will be to expertly manage multiple C-level stakeholders within the organisation’s highest value accounts. Your objective is to drive consumption, adoption, retention, customer satisfaction and ultimately help the customers grow. Does that sound like you’re gig…?

 

The Role:

  • This is a home-based contract where you can work remotely anywhere in the UK.

  • The organisation offers unrivalled autonomy and trust to get the job done right

  • You will report directly to the VP of Customer Success but collaborate closely with a world class team of Account Managers and professional experts. 

  • You will own the client relationship managing an effective onboarding program, training users and promoting on high adoption of solutions to demonstrate ROI.

  • As a trusted advisor to your clients you will offer benchmarking data through NPS and CSAT surveys as well as sound advice as to how they can optimise their usage.

 

The Company:

  • A fast growing, venture-backed technology start-up in the EdTech space. Growth emanating from organic market share increases and a recent round of funding.

  • They offer industry leading digital learning solutions for large corporates and well-established education clients

  • Experiencing incredible and consistent quarterly growth figures across the UK and US sales teams 100% MoM stats!

  • Fantastic employee value proposition with genuine values and ethics being adopted by this fantastic group of likeminded people.

  • Established client base including; Hootsuite, Telefonica, Google, Oxford University, UKAS

  • They offer winning recipe of autonomy, collaboration and support to help you achieve

 

The Ideal Candidate:

  • Minimum of 2 years Customer Success experience required within a SaaS environment with an in-depth understanding of customer advocacy / engagement. 

  • You are will have experience working with multiple C-level stakeholders to cultivate lifelong relationships where you’re recognized as a trusted advisor.

  • You will need a demonstratable track record of increasing customer satisfaction, retention and aiding in the expansion of strategic accounts.

  • You have strong communication skills and a desire to work cross functionally as part of a world class team who deliver exceptional service.

 

What You’ll Get:

  • Competitive base salary package dependant on experience £35,000-£45,000

  • 35 days paid time off per annum

  • Enrolment in Pension scheme 35 days PTO

  • Professional development budget

 

Process:

2 stage remote interview process:

  • 1st stage – zoom video interview with the VP Customer Success

  • 2nd stage – zoom video interview and Presentation with the VP Customer Success

 

Job code: 14275