Customer Success Specialist

The Role:

Providing a first class customer experience to embed company platforms and services in customer organisations.
To be an expert in all company platforms and services and establish themselves as a trusted advisor with customers.
Lead generation for upsell opportunities to be passed to the sales team.
Development of a Customer Success contact plan tailored for each customer.
Effective reporting and forecasting on the status of accounts and territory as a whole.
To understand and promote the benefits of the company product portfolio to existing customers.
Secure online appointments with customers.
Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner.
To update the Customer Relationship Management (CRM) database on a daily basis detailing all customer contact including telephone calls, appointments and meetings, emails sent and received, business secured and all discussions with individual clients.
The Customer Success Specialist must also invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships.

The Company:

A global leader in construction management software
Our platform is used by organisations of all sizes from small architecture and engineering firms, to the very largest global construction companies
Company is backed by the Royal Institute of British Architects (RIBA), who are a significant shareholder, and industry advocate for us.
Through our relationship with the RIBA, we have unique knowledge of and access to the architecture and design communities.
In 2018 we also took a significant investment from LDC, the Private Equity arm of Lloyds Banking Group, to help fund our growth and global expansion.

The Ideal Candidate:

A results driven individual with a track record of achieving and exceeding financial targets for new business.
Demonstrable experience in a sales/target driven environment.
A strong customer focussed approach with a positive, can do attitude.
The ability to fully understand the customer need, interpret their requirement and effectively relate products and services
The ability and experience of building and developing long term sustainable relationships with customers.
Experience of demonstrating and presenting to key stakeholders.
Demonstrable solution selling and closing skills.
The ability to understand technical information and relay it to the customer in a clear and concise way.
Proficient IT skills – especially Microsoft Office and CRM systems.

What You’ll Get:

Job code- 14326

The Role:

Providing a first class customer experience to embed company platforms and services in customer organisations.
To be an expert in all company platforms and services and establish themselves as a trusted advisor with customers.
Lead generation for upsell opportunities to be passed to the sales team.
Development of a Customer Success contact plan tailored for each customer.
Effective reporting and forecasting on the status of accounts and territory as a whole.
To understand and promote the benefits of the company product portfolio to existing customers.
Secure online appointments with customers.
Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner.
To update the Customer Relationship Management (CRM) database on a daily basis detailing all customer contact including telephone calls, appointments and meetings, emails sent and received, business secured and all discussions with individual clients.
The Customer Success Specialist must also invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships.

The Company:

A global leader in construction management software
Our platform is used by organisations of all sizes from small architecture and engineering firms, to the very largest global construction companies
Company is backed by the Royal Institute of British Architects (RIBA), who are a significant shareholder, and industry advocate for us.
Through our relationship with the RIBA, we have unique knowledge of and access to the architecture and design communities.
In 2018 we also took a significant investment from LDC, the Private Equity arm of Lloyds Banking Group, to help fund our growth and global expansion.

The Ideal Candidate:

A results driven individual with a track record of achieving and exceeding financial targets for new business.
Demonstrable experience in a sales/target driven environment.
A strong customer focussed approach with a positive, can do attitude.
The ability to fully understand the customer need, interpret their requirement and effectively relate products and services
The ability and experience of building and developing long term sustainable relationships with customers.
Experience of demonstrating and presenting to key stakeholders.
Demonstrable solution selling and closing skills.
The ability to understand technical information and relay it to the customer in a clear and concise way.
Proficient IT skills – especially Microsoft Office and CRM systems.

What You’ll Get:

Job code- 14326

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