​Customer Success Specialist

The Role:

  • Providing a first class customer experience to embed company platforms and services in customer organisations.

  • To be an expert in all company platforms and services and establish themselves as a trusted advisor with customers.

  • Lead generation for upsell opportunities to be passed to the sales team.

  • Development of a Customer Success contact plan tailored for each customer.

  • Effective reporting and forecasting on the status of accounts and territory as a whole.

  • To understand and promote the benefits of the company product portfolio to existing customers.

  • Secure online appointments with customers.

  • Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner.

  • To update the Customer Relationship Management (CRM) database on a daily basis detailing all customer contact including telephone calls, appointments and meetings, emails sent and received, business secured and all discussions with individual clients.

  • The Customer Success Specialist must also invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships.

The Company:

  • A global leader in construction management software

  • Our platform is used by organisations of all sizes from small architecture and engineering firms, to the very largest global construction companies

  • Company is backed by the Royal Institute of British Architects (RIBA), who are a significant shareholder, and industry advocate for us.

  • Through our relationship with the RIBA, we have unique knowledge of and access to the architecture and design communities.

  • In 2018 we also took a significant investment from LDC, the Private Equity arm of Lloyds Banking Group, to help fund our growth and global expansion.

The Ideal Candidate:

  • A results driven individual with a track record of achieving and exceeding financial targets for new business.

  • Demonstrable experience in a sales/target driven environment.

  • A strong customer focussed approach with a positive, can do attitude.

  • The ability to fully understand the customer need, interpret their requirement and effectively relate products and services

  • The ability and experience of building and developing long term sustainable relationships with customers.

  • Experience of demonstrating and presenting to key stakeholders.

  • Demonstrable solution selling and closing skills.

  • The ability to understand technical information and relay it to the customer in a clear and concise way.

  • Proficient IT skills – especially Microsoft Office and CRM systems.

What You’ll Get:

  • £30,000 basic salary plus an annual bonus

  • 25 days holiday excluding bank holidays

Job code- 14326

Location Newcastle upon Tyne
Job Type Permanent
Salary £0 - £30000
Reference 14326

The Role:

  • Providing a first class customer experience to embed company platforms and services in customer organisations.

  • To be an expert in all company platforms and services and establish themselves as a trusted advisor with customers.

  • Lead generation for upsell opportunities to be passed to the sales team.

  • Development of a Customer Success contact plan tailored for each customer.

  • Effective reporting and forecasting on the status of accounts and territory as a whole.

  • To understand and promote the benefits of the company product portfolio to existing customers.

  • Secure online appointments with customers.

  • Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner.

  • To update the Customer Relationship Management (CRM) database on a daily basis detailing all customer contact including telephone calls, appointments and meetings, emails sent and received, business secured and all discussions with individual clients.

  • The Customer Success Specialist must also invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships.

The Company:

  • A global leader in construction management software

  • Our platform is used by organisations of all sizes from small architecture and engineering firms, to the very largest global construction companies

  • Company is backed by the Royal Institute of British Architects (RIBA), who are a significant shareholder, and industry advocate for us.

  • Through our relationship with the RIBA, we have unique knowledge of and access to the architecture and design communities.

  • In 2018 we also took a significant investment from LDC, the Private Equity arm of Lloyds Banking Group, to help fund our growth and global expansion.

The Ideal Candidate:

  • A results driven individual with a track record of achieving and exceeding financial targets for new business.

  • Demonstrable experience in a sales/target driven environment.

  • A strong customer focussed approach with a positive, can do attitude.

  • The ability to fully understand the customer need, interpret their requirement and effectively relate products and services

  • The ability and experience of building and developing long term sustainable relationships with customers.

  • Experience of demonstrating and presenting to key stakeholders.

  • Demonstrable solution selling and closing skills.

  • The ability to understand technical information and relay it to the customer in a clear and concise way.

  • Proficient IT skills – especially Microsoft Office and CRM systems.

What You’ll Get:

  • £30,000 basic salary plus an annual bonus

  • 25 days holiday excluding bank holidays

Job code- 14326