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Customer Success Lead
Job Title: Senior Account Manager / Customer Success Lead
The Role:
Responsible for managing the on-boarding transition and on-going relationship of their largest, strategic Enterprise customers, potentially Worldwide.
Leading integration process and advising on growth strategy
Educating customers on how to get most out of the platform
Strong growth opportunity to move into a role with direct reports within 6-9 months once success is proven.
Reporting to the Head of Customer Success
The Company:
Pre-IPO - Series B - Raised over $25m in funding from well known investors!
Named as the fastest growing software company in the UK and have tripled in revenues YOY since launching 7 years ago.
4.8* Glassdoor rating, 100% would recommend to a friend and 100% approve of CEO.
No micro management, genuine 21st century company to work for.
The Ideal Candidate:
MUST have 5 years + experience in a Senior Customer Success or Account Management position involving on-boarding and driving success of brand-new Enterprise customers.
MUST have experience in the SaaS, Payments or FinTech space coming from B2B high growth organisation.
MUST have strategic multi-stakeholder relationship building experience.
You should be a strong motivator and have a real passion for developing others through career progression.
Based Central London
What You’ll Get:
£75k-£85k basic salary + 30% bonus + stock options
AMAZING benefits package including: Unlimited paid holiday, remote working options, private healthcare, pension, mental health/coaching sessions, learning/development budget, travel to work loan and weekly catered lunches.
Process:
3 stage process - 1st phone screen with hiring manager, 2nd - presentation, 3rd/final with co-founder and hiring manager.
Job code: 13678
| Location | City of London |
| Job Type | Permanent |
| Salary | £75000 - £85000 |
| Reference | 13678 |
| Contact | Kerry Sanderson |
| Call | Kerry |
| [email protected] |
Job Title: Senior Account Manager / Customer Success Lead
The Role:
Responsible for managing the on-boarding transition and on-going relationship of their largest, strategic Enterprise customers, potentially Worldwide.
Leading integration process and advising on growth strategy
Educating customers on how to get most out of the platform
Strong growth opportunity to move into a role with direct reports within 6-9 months once success is proven.
Reporting to the Head of Customer Success
The Company:
Pre-IPO - Series B - Raised over $25m in funding from well known investors!
Named as the fastest growing software company in the UK and have tripled in revenues YOY since launching 7 years ago.
4.8* Glassdoor rating, 100% would recommend to a friend and 100% approve of CEO.
No micro management, genuine 21st century company to work for.
The Ideal Candidate:
MUST have 5 years + experience in a Senior Customer Success or Account Management position involving on-boarding and driving success of brand-new Enterprise customers.
MUST have experience in the SaaS, Payments or FinTech space coming from B2B high growth organisation.
MUST have strategic multi-stakeholder relationship building experience.
You should be a strong motivator and have a real passion for developing others through career progression.
Based Central London
What You’ll Get:
£75k-£85k basic salary + 30% bonus + stock options
AMAZING benefits package including: Unlimited paid holiday, remote working options, private healthcare, pension, mental health/coaching sessions, learning/development budget, travel to work loan and weekly catered lunches.
Process:
3 stage process - 1st phone screen with hiring manager, 2nd - presentation, 3rd/final with co-founder and hiring manager.
Job code: 13678