Customer Success Executive

Industry

  • Information Technology & Services  

  • Computer Software/SaaS  

  • Construction

Employment Type - Full-time

  • Job Functions

  • Customer Success Functions

  • Information Technology   

  • General Business

  • Other

The role:

  • The essence of our customer success team is to lead a culture and organisational capability around listening to our customers and acting proactively to anticipate needs to directly impact growth and long-term revenue.

  • As a member of our global team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many global top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their subscription.

Principal Job Elements & Responsibilities:

  • Proactively build and maintain strong relationships with our clients over the phone to ensure they see the full value in our products and services, and are getting the best return on their investment with us.

  • Work cross-functionally with our Sales and Development teams to answer our client’s most pressing questions in a timely way.

  • Develop an in-depth knowledge of our products and an understanding of the construction and construction software industries so that you can drive continuous client engagement.

  • Identify action any trigger points in our active product suite via client audit which would indicate a drop in usage/functionality and proactively reach out to customers to prevent a problem developing further and to reconnect the customer with the Training and Implementation team to solve any issues.

  • Partner with the Sales team to develop an understanding of what the client would like to further achieve through our products and identify how we can help them do so.

  • Ensure data integrity by updating records in our CRM system.

  • Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.

  • Provide the Customer Success department with detailed reports as and when needed for high-level management meetings.

Job requirements:

  • Bachelor's degree (desired but not essential) and experience in any customer facing/service role.

  • Goal orientated with a positive attitude towards KPIs and targets.

  • Quick learner and self driven.

  • Demonstrated intellectual curiosity.

  • Looks to learn from others and works well independently and within a team.

  • Excellent oral and written communication skills.

  • Demonstrated ability to meet deadlines and have excellent attention to detail.

  • Well defined prioritisation and organisational skills.

  • HubSpot or Salesforce or other CRM experience preferred and Microsoft Office experience necessary.

Job code - 14277

Location London
Job Type Permanent
Salary £19000 - £24000
Reference 14277

Industry

  • Information Technology & Services  

  • Computer Software/SaaS  

  • Construction

Employment Type - Full-time

  • Job Functions

  • Customer Success Functions

  • Information Technology   

  • General Business

  • Other

The role:

  • The essence of our customer success team is to lead a culture and organisational capability around listening to our customers and acting proactively to anticipate needs to directly impact growth and long-term revenue.

  • As a member of our global team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many global top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their subscription.

Principal Job Elements & Responsibilities:

  • Proactively build and maintain strong relationships with our clients over the phone to ensure they see the full value in our products and services, and are getting the best return on their investment with us.

  • Work cross-functionally with our Sales and Development teams to answer our client’s most pressing questions in a timely way.

  • Develop an in-depth knowledge of our products and an understanding of the construction and construction software industries so that you can drive continuous client engagement.

  • Identify action any trigger points in our active product suite via client audit which would indicate a drop in usage/functionality and proactively reach out to customers to prevent a problem developing further and to reconnect the customer with the Training and Implementation team to solve any issues.

  • Partner with the Sales team to develop an understanding of what the client would like to further achieve through our products and identify how we can help them do so.

  • Ensure data integrity by updating records in our CRM system.

  • Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.

  • Provide the Customer Success department with detailed reports as and when needed for high-level management meetings.

Job requirements:

  • Bachelor's degree (desired but not essential) and experience in any customer facing/service role.

  • Goal orientated with a positive attitude towards KPIs and targets.

  • Quick learner and self driven.

  • Demonstrated intellectual curiosity.

  • Looks to learn from others and works well independently and within a team.

  • Excellent oral and written communication skills.

  • Demonstrated ability to meet deadlines and have excellent attention to detail.

  • Well defined prioritisation and organisational skills.

  • HubSpot or Salesforce or other CRM experience preferred and Microsoft Office experience necessary.

Job code - 14277