Strategic Customer Success Manager

Job Title: Strategic Customer Success Manager

The Role:

Senior CSM 1 within the company who will drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. They will be working with the rest of the organisation to uncover new ways to make the technology a part of everyday life and to improve their product. This role is fully remote.

The Company:

  • Huge opportunity to blaze the trail, this is the first CSM they have hired.

  • The business has experienced huge growth since the beginning of the CV19 crisis due to 80% of clients being in life sciences.

  • Company has a flat management structure, no real hierarchy.

  • Company has huge clients in Life Sciences and Pharmaceuticals such as: Astrazeneca, Bayer, Merck and Pfizer.

The Ideal Candidate:

  • 5+ Years of CSM experience around Life Sciences within technology.

  • Ideally be multilingual but not essential.

What You’ll Get:

  • Salary range of £70k to £100k + bonus *Can pay more for the right candidate.

  • 28 Days holidays

  • Expenses all Paid

  • Pension

  • Flat Management structure across the company

Process:

  • 2 stage process all remote interviews

Job code: 13709

Location Europe
Job Type Permanent
Salary £120000 - £150000
Reference 13709

Job Title: Strategic Customer Success Manager

The Role:

Senior CSM 1 within the company who will drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. They will be working with the rest of the organisation to uncover new ways to make the technology a part of everyday life and to improve their product. This role is fully remote.

The Company:

  • Huge opportunity to blaze the trail, this is the first CSM they have hired.

  • The business has experienced huge growth since the beginning of the CV19 crisis due to 80% of clients being in life sciences.

  • Company has a flat management structure, no real hierarchy.

  • Company has huge clients in Life Sciences and Pharmaceuticals such as: Astrazeneca, Bayer, Merck and Pfizer.

The Ideal Candidate:

  • 5+ Years of CSM experience around Life Sciences within technology.

  • Ideally be multilingual but not essential.

What You’ll Get:

  • Salary range of £70k to £100k + bonus *Can pay more for the right candidate.

  • 28 Days holidays

  • Expenses all Paid

  • Pension

  • Flat Management structure across the company

Process:

  • 2 stage process all remote interviews

Job code: 13709