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Customer Success Manager
The Role:
You will be the main point of contact for existing clients and answer any technical questions and other queries clients have.
Currently they have one Customer Success Manager in the organisation and looking to hire two more before the end of the year.
Work with customers to understand their business and operational needs.
Coach customers on how to use the solution to solve their challenges.
Collaborate closely with the sales team (Account Managers and Account Executives) to provide relevant input into their prospect and client strategic plans.
Onboard clients onto the platform and ensure the clients meet goals they are aiming for when purchasing the solution and follow through their customer lifecycle.
Organise quarterly business reviews and analyse clients' data to measure the solution performance and how it can be improved.
Handle Level 1 issues and categorise more complex issues to escalate them internally. They will be passed to a Solutions Engineer to handle. You will ensure the communication with the client throughout this process.
You will identify up-sell and cross-sell opportunities and these opportunities will be passed to the Key
Account Manager who is in charge of cross-selling and up-selling.
Provide feedback to the product team to answer the customers needs.
Create and maintain client documentation to build Customer Success processes.
Over the next years you will have the opportunity to explore different roles within the company, for example you could become a KAM, a project manager or solutions engineer.
The position is based in Paris and reports into the Head of Operations.
The Company:
Founded in 2016 and have grown from being 3 co-founders to 55 people
Heavily backed tech start-up, closed $10.1M in funding so far
Offering an out-of-the-box solution that doesn't require client companies to have technical expertise to use it. That's how they regularly beat their competitors
Their solution is powered by AI - THE hottest space in the tech market right now
Plans to open an office in the US in 2020.
Shiny new offices in the city centre of Paris with an amazing view.
The Ideal Candidate:
2-3 years CSM experience in a B2B SaaS company
Tech savvy and business-orientated
Excellent English and French language skills, any additional language would be a massive plus
What You’ll Get:
€40k - €50k base plus €5k annual bonus
Benefits include pension, healthcare and stock options
Process:
1st call with the Head of People
2nd meeting in the office with the Lead CSM and the Head of Operations
3rd another meeting in the office to meet the team
Job code: 12845
| Location | France |
| Job Type | Perm |
| Salary | £40000 - £50000 |
| Reference | 12845 |
| Contact | Nadya Aytekin |
| Call | Nadya |
| [email protected] |
The Role:
You will be the main point of contact for existing clients and answer any technical questions and other queries clients have.
Currently they have one Customer Success Manager in the organisation and looking to hire two more before the end of the year.
Work with customers to understand their business and operational needs.
Coach customers on how to use the solution to solve their challenges.
Collaborate closely with the sales team (Account Managers and Account Executives) to provide relevant input into their prospect and client strategic plans.
Onboard clients onto the platform and ensure the clients meet goals they are aiming for when purchasing the solution and follow through their customer lifecycle.
Organise quarterly business reviews and analyse clients' data to measure the solution performance and how it can be improved.
Handle Level 1 issues and categorise more complex issues to escalate them internally. They will be passed to a Solutions Engineer to handle. You will ensure the communication with the client throughout this process.
You will identify up-sell and cross-sell opportunities and these opportunities will be passed to the Key
Account Manager who is in charge of cross-selling and up-selling.
Provide feedback to the product team to answer the customers needs.
Create and maintain client documentation to build Customer Success processes.
Over the next years you will have the opportunity to explore different roles within the company, for example you could become a KAM, a project manager or solutions engineer.
The position is based in Paris and reports into the Head of Operations.
The Company:
Founded in 2016 and have grown from being 3 co-founders to 55 people
Heavily backed tech start-up, closed $10.1M in funding so far
Offering an out-of-the-box solution that doesn't require client companies to have technical expertise to use it. That's how they regularly beat their competitors
Their solution is powered by AI - THE hottest space in the tech market right now
Plans to open an office in the US in 2020.
Shiny new offices in the city centre of Paris with an amazing view.
The Ideal Candidate:
2-3 years CSM experience in a B2B SaaS company
Tech savvy and business-orientated
Excellent English and French language skills, any additional language would be a massive plus
What You’ll Get:
€40k - €50k base plus €5k annual bonus
Benefits include pension, healthcare and stock options
Process:
1st call with the Head of People
2nd meeting in the office with the Lead CSM and the Head of Operations
3rd another meeting in the office to meet the team
Job code: 12845