Customer Success Manager

​The Role:

  • You will be the main point of contact for existing clients and answer any technical questions and other queries clients have.

  • Currently they have one Customer Success Manager in the organisation and looking to hire two more before the end of the year.

  • Work with customers to understand their business and operational needs.

  • Coach customers on how to use the solution to solve their challenges.

  • Collaborate closely with the sales team (Account Managers and Account Executives) to provide relevant input into their prospect and client strategic plans.

  • Onboard clients onto the platform and ensure the clients meet goals they are aiming for when purchasing the solution and follow through their customer lifecycle.

  • Organise quarterly business reviews and analyse clients' data to measure the solution performance and how it can be improved.

  • Handle Level 1 issues and categorise more complex issues to escalate them internally. They will be passed to a Solutions Engineer to handle. You will ensure the communication with the client throughout this process.

  • You will identify up-sell and cross-sell opportunities and these opportunities will be passed to the Key

  • Account Manager who is in charge of cross-selling and up-selling.

  • Provide feedback to the product team to answer the customers needs.

  • Create and maintain client documentation to build Customer Success processes.

  • Over the next years you will have the opportunity to explore different roles within the company, for example you could become a KAM, a project manager or solutions engineer.

  • The position is based in Paris and reports into the Head of Operations.

The Company:

  • Founded in 2016 and have grown from being 3 co-founders to 55 people

  • Heavily backed tech start-up, closed $10.1M in funding so far

  • Offering an out-of-the-box solution that doesn't require client companies to have technical expertise to use it. That's how they regularly beat their competitors

  • Their solution is powered by AI - THE hottest space in the tech market right now

  • Plans to open an office in the US in 2020.

  • Shiny new offices in the city centre of Paris with an amazing view.

The Ideal Candidate:

  • 2-3 years CSM experience in a B2B SaaS company

  • Tech savvy and business-orientated

  • Excellent English and French language skills, any additional language would be a massive plus

  • What You’ll Get:

  • €40k - €50k base plus €5k annual bonus

  • Benefits include pension, healthcare and stock options

Process:

  • 1st call with the Head of People

  • 2nd meeting in the office with the Lead CSM and the Head of Operations

  • 3rd another meeting in the office to meet the team

Job code: 12845

Location France
Job Type Perm
Salary £40000 - £50000
Reference 12845

​The Role:

  • You will be the main point of contact for existing clients and answer any technical questions and other queries clients have.

  • Currently they have one Customer Success Manager in the organisation and looking to hire two more before the end of the year.

  • Work with customers to understand their business and operational needs.

  • Coach customers on how to use the solution to solve their challenges.

  • Collaborate closely with the sales team (Account Managers and Account Executives) to provide relevant input into their prospect and client strategic plans.

  • Onboard clients onto the platform and ensure the clients meet goals they are aiming for when purchasing the solution and follow through their customer lifecycle.

  • Organise quarterly business reviews and analyse clients' data to measure the solution performance and how it can be improved.

  • Handle Level 1 issues and categorise more complex issues to escalate them internally. They will be passed to a Solutions Engineer to handle. You will ensure the communication with the client throughout this process.

  • You will identify up-sell and cross-sell opportunities and these opportunities will be passed to the Key

  • Account Manager who is in charge of cross-selling and up-selling.

  • Provide feedback to the product team to answer the customers needs.

  • Create and maintain client documentation to build Customer Success processes.

  • Over the next years you will have the opportunity to explore different roles within the company, for example you could become a KAM, a project manager or solutions engineer.

  • The position is based in Paris and reports into the Head of Operations.

The Company:

  • Founded in 2016 and have grown from being 3 co-founders to 55 people

  • Heavily backed tech start-up, closed $10.1M in funding so far

  • Offering an out-of-the-box solution that doesn't require client companies to have technical expertise to use it. That's how they regularly beat their competitors

  • Their solution is powered by AI - THE hottest space in the tech market right now

  • Plans to open an office in the US in 2020.

  • Shiny new offices in the city centre of Paris with an amazing view.

The Ideal Candidate:

  • 2-3 years CSM experience in a B2B SaaS company

  • Tech savvy and business-orientated

  • Excellent English and French language skills, any additional language would be a massive plus

  • What You’ll Get:

  • €40k - €50k base plus €5k annual bonus

  • Benefits include pension, healthcare and stock options

Process:

  • 1st call with the Head of People

  • 2nd meeting in the office with the Lead CSM and the Head of Operations

  • 3rd another meeting in the office to meet the team

Job code: 12845