Strategic Customer Success Manager (London) (1)

The Role:

• Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Use usage patterns to gain insights, provide guidance and increase customer satisfaction
• Serve as the primary interface to manage and resolve any critical situations
• Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities

The Company:

• Work collaboration platform
• Working with over 90% of the Fortune 100
• Named by Gartner as a “Cool Vendor”
• Named a “Leader” in the Forrester Wave report

The Ideal Candidate:

• Must have managed between 10 - 20 enterprise accounts
• Account management or Customer Success experience, preferably for mid to later stage SaaS software, and proven ability to succeed in a fast-paced, dynamic and high growth technology environment
• Bachelor's degree in a relevant field is highly preferred
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities

What You’ll Get:

• $80k - $120k + 15%

Job code: 12975