Strategic Customer Success Manager (London) (1)

Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime

The Role:

  • Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
  • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
  • Use usage patterns to gain insights, provide guidance and increase customer satisfaction
  • Serve as the primary interface to manage and resolve any critical situations
  • Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities

The Company:

  • Work collaboration platform
  • Working with over 90% of the Fortune 100
  • Named by Gartner as a “Cool Vendor”
  • Named a “Leader” in the Forrester Wave report

The Ideal Candidate:

  • Must have managed between 10 - 20 enterprise accounts
  • Account management or Customer Success experience, preferably for mid to later stage SaaS software, and proven ability to succeed in a fast-paced, dynamic and high growth technology environment
  • Bachelor's degree in a relevant field is highly preferred
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Outstanding multi-task task management skills across a varied set of responsibilities

What You’ll Get:

  • $80k - $120k + 15%

Job code: 12975

 

 

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Salary:
£45,000 - £65,000 GBP

Location:
London, United Kingdom , Job Code: 12975

Employment Type:
Full-time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Incentives:
$80k - $120k + 15%

Apply now

Apply now

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