Customer Success Manager (2)

You will be the main point of contact for existing clients and answer any technical questions and other queries clients have.

The Role:

  • You will be the main point of contact for existing clients and answer any technical questions and other queries clients have.
  • Currently they have one Customer Success Manager in the organisation and looking to hire two more before the end of the year.
  • Work with customers to understand their business and operational needs.
  • Coach customers on how to use the solution to solve their challenges.
  • Collaborate closely with the sales team (Account Managers and Account Executives) to provide relevant input into their prospect and client strategic plans.
  • Onboard clients onto the platform and ensure the clients meet goals they are aiming for when purchasing the solution and follow through their customer lifecycle.
  • Organise quarterly business reviews and analyse clients' data to measure the solution performance and how it can be improved.
  • Handle Level 1 issues and categorise more complex issues to escalate them internally. They will be passed to a Solutions Engineer to handle. You will ensure the communication with the client throughout this process.
  • You will identify up-sell and cross-sell opportunities and these opportunities will be passed to the Key
  • Account Manager who is in charge of cross-selling and up-selling.
  • Provide feedback to the product team to answer the customers needs.
  • Create and maintain client documentation to build Customer Success processes.
  • Over the next years you will have the opportunity to explore different roles within the company, for example you could become a KAM, a project manager or solutions engineer.
  • The position is based in Paris and reports into the Head of Operations.

The Company:

  • Founded in 2016 and have grown from being 3 co-founders to 55 people
  • Heavily backed tech start-up, closed $10.1M in funding so far
  • Offering an out-of-the-box solution that doesn't require client companies to have technical expertise to use it. That's how they regularly beat their competitors
  • Their solution is powered by AI - THE hottest space in the tech market right now
  • Plans to open an office in the US in 2020.
  • Shiny new offices in the city centre of Paris with an amazing view.

The Ideal Candidate:

  • 2-3 years CSM experience in a B2B SaaS company
  • Tech savvy and business-orientated
  • Excellent English and French language skills, any additional language would be a massive plus
  • What You’ll Get:
  • €40k - €50k base plus €5k annual bonus
  • Benefits include pension, healthcare and stock options

Process:

  • 1st call with the Head of People
  • 2nd meeting in the office with the Lead CSM and the Head of Operations
  • 3rd another meeting in the office to meet the team

Job code: 12845

Apply now

Salary:
€45,000 - €55,000 EUR

Location:
Paris, France, Job Code: 12845

Employment Type:
Full-time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Apply now

Apply now

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