​Technical Customer Support Specialist

The Company:

  • A global SaaS company who's closed their Series A and grown in headcount from 17 to 70 this year has a new opportunity for a Technical Customer Support Specialist to join them in a remote role covering the GMT +8 and +10 timezones.

What You'll Be Doing:

  • Communicating and assist customers from all around the world in questions regarding our services via the in-web support chat.

  • Providing excellent customer support by identifying customers’ needs and solving tasks with an individual, personalized approach.

  • Ensuring that conversations are managed and prioritized in an orderly manner.

  • Communicate with other internal teams to find a solution for more specific requests sent by customers (developers, sales, customer solutions, etc.)

Do you have?

  • Experience in IT product or service remote support (L2).

  • Solid technical knowledge relevant for SaaS or software specifics and infrastructure, for example, API, CLI, application configuration, data integration.

  • Fluent written English skills.

  • Ability to explain complex things in simple words.

  • Critical thinking and good troubleshooting skills.

  • Positive, self-starter with a resilient attitude.

  • Strong interpersonal skills.

What benefits are offered:

  • Fully flexible working.

  • Day off on your birthday.

  • Wellness benefit allowance paid monthly to pay for gym's etc.

  • Learning & Development budget $1000 per year and 10 training days.

  • 2 annual company retreats.

  • Performance-related bonus on top of salary.

  • So if you are an experienced Technical Customer Support Specialist looking for a new opportunity then we'd like to hear from you. Get in touch by responding to this with your CV and contact details for consideration by the team.

Process:

  • 1st stage: Video Call with Head of Support

  • 2nd stage: Technical test and feedback call

  • 3rd stage: Cultural interview

Job Code: 13813

Location Latvia
Job Type Permanent
Salary £0 - £0
Reference 13813
Contact Jonathan Basnett
Call Jonathan
Email

The Company:

  • A global SaaS company who's closed their Series A and grown in headcount from 17 to 70 this year has a new opportunity for a Technical Customer Support Specialist to join them in a remote role covering the GMT +8 and +10 timezones.

What You'll Be Doing:

  • Communicating and assist customers from all around the world in questions regarding our services via the in-web support chat.

  • Providing excellent customer support by identifying customers’ needs and solving tasks with an individual, personalized approach.

  • Ensuring that conversations are managed and prioritized in an orderly manner.

  • Communicate with other internal teams to find a solution for more specific requests sent by customers (developers, sales, customer solutions, etc.)

Do you have?

  • Experience in IT product or service remote support (L2).

  • Solid technical knowledge relevant for SaaS or software specifics and infrastructure, for example, API, CLI, application configuration, data integration.

  • Fluent written English skills.

  • Ability to explain complex things in simple words.

  • Critical thinking and good troubleshooting skills.

  • Positive, self-starter with a resilient attitude.

  • Strong interpersonal skills.

What benefits are offered:

  • Fully flexible working.

  • Day off on your birthday.

  • Wellness benefit allowance paid monthly to pay for gym's etc.

  • Learning & Development budget $1000 per year and 10 training days.

  • 2 annual company retreats.

  • Performance-related bonus on top of salary.

  • So if you are an experienced Technical Customer Support Specialist looking for a new opportunity then we'd like to hear from you. Get in touch by responding to this with your CV and contact details for consideration by the team.

Process:

  • 1st stage: Video Call with Head of Support

  • 2nd stage: Technical test and feedback call

  • 3rd stage: Cultural interview

Job Code: 13813