Customer Success Manager


The Role:

  • Once the software has been implemented the client will be passed across to the CSM to manage.

  • This is a new role within the business so will require the new CSM to set up all the procedures and then follows them. Ongoing review and assessment will be essential for any improvements and changes needed.

  • You will be responsible for quarterly review meetings to ensure the clients are happy

  • A critical element of the role is to ensure the platform is being used to its full extent so monitoring client usage of the platform and then protectively calling to train and suggest better usage

  • You will also be responsible for getting the clients to renew the platform at the end of the project

  • The roles success will be monitored by high customer satisfaction. You will use the Net Promoter Score (NPS) to review the satisfaction, push referrals and increase returning clients.

  • The role will be based in Dublin.


The Company:

  • VC backed scale-up SaaS vendor

  • They have a strong leadership team who have built the structure, systems and processes to allow them to scale the operation at pace over the next couple of years

  • They have many household names in their client list

  • The software is tailored to the customers need so not just sold off the shelf.


The Ideal Candidate:

  • The right candidate will have proven experience as a Customer Success Manager

  • Worked for a Software / SaaS vendor

  • Ability to take ownership of a job function and make it your own

  • Team player

  • Track record of providing high levels of customer service


What You’ll Get:

  • £30k-£60k Basic


Process:

  • 2 stage interview process.

  • They will interview and hire during lockdown


Location Dublin
Job Type Permanent
Salary £30000 - £60000
Reference 13615


The Role:

  • Once the software has been implemented the client will be passed across to the CSM to manage.

  • This is a new role within the business so will require the new CSM to set up all the procedures and then follows them. Ongoing review and assessment will be essential for any improvements and changes needed.

  • You will be responsible for quarterly review meetings to ensure the clients are happy

  • A critical element of the role is to ensure the platform is being used to its full extent so monitoring client usage of the platform and then protectively calling to train and suggest better usage

  • You will also be responsible for getting the clients to renew the platform at the end of the project

  • The roles success will be monitored by high customer satisfaction. You will use the Net Promoter Score (NPS) to review the satisfaction, push referrals and increase returning clients.

  • The role will be based in Dublin.


The Company:

  • VC backed scale-up SaaS vendor

  • They have a strong leadership team who have built the structure, systems and processes to allow them to scale the operation at pace over the next couple of years

  • They have many household names in their client list

  • The software is tailored to the customers need so not just sold off the shelf.


The Ideal Candidate:

  • The right candidate will have proven experience as a Customer Success Manager

  • Worked for a Software / SaaS vendor

  • Ability to take ownership of a job function and make it your own

  • Team player

  • Track record of providing high levels of customer service


What You’ll Get:

  • £30k-£60k Basic


Process:

  • 2 stage interview process.

  • They will interview and hire during lockdown